Return and Refund Policy

At TheLastMinuteGifts.com, we strive to ensure that your shopping experience is seamless and enjoyable. If, for any reason, you are not satisfied with your purchase, we have outlined our return and refund policy to make the process as straightforward as possible.

Refund Eligibility:

  • We strive to provide the best possible service to our users. If you are not satisfied with your purchase, you may be eligible for a refund under certain conditions outlined in this policy.
  • To be eligible for a refund, you must contact us within 3 days of the purchase date.

Eligibility for Returns:

  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Customized or personalized items are generally not eligible for return unless they are defective or damaged upon arrival.

Return Process:

  • To initiate a return, please contact our customer service team at contact@thelastminutegifts.com to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package.

Product Damage:

  • We offer a full refund or a replacement if packages arrived are badly damaged.
  • We offer a partial refund or a replacement if packages arrived partially damaged.

Non-Refundable Items:
Certain products or services may not be eligible for a refund. These may include, but are not limited to, digital downloads, personalized items, and perishable goods.
Any exceptions to this policy will be clearly stated on the product or service description page.

Notes:

  1. For fragile products, a refund is highly recommended.
  2. For damaged packaging boxes, we cannot offer any refunds or other after-sale services due to long-distant delivery.
  3. For ordinary, electronic products, you shall complain or open a dispute within 30 days after the packages are delivered.
 

Incorrect or Missing Products:

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

 

  1. For incorrect products, we offer a full refund or replacement.
  2. For products with incorrect color and size, which doesn’t affect product function, we offer a refund or resend if you send us a complaint.

Notes:

  1. For the sizeproblem, we will appreciate it a lot if you can measure the product according to the correct measurement and provide us the photo of the measurement so our dispute team can deal with it immediately. 

How to Request a Refund:

To initiate a refund, please contact our customer support team at contact@thelastminutegifts.comwithin the specified timeframe.
Provide the following:
    • Photos or videos of the damaged item to prove damage.
    • If the photo cannot prove that the products are damaged, please upload the video.
    • Screenshot of the e-mail or dispute received including name, date and content.

    Notes:

    1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourselves. Otherwise, the product will be returned to the sender. During the return, we take no responsibility if products have been lost.

    Refund Processing:

    • Once your refund request is received and approved, we will process the refund to the original payment method within [number of days] days.
    • Refunds may be subject to processing fees or deductions for any non-refundable items.

    Chargebacks and Disputes:

    • If you initiate a chargeback or dispute with your payment provider without contacting us first, your eligibility for a refund may be voided.
    • We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute.

     Orders Cancellation:

    For orders cancellation, we offer a full refund before products are processed by warehouses.

    • After payment, POD orders cannot be canceled as it is customized.
    • After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
    • After payment, video and photo orders cannot be canceled as we planned and prepared for you after payment.

    Changes to the Refund Policy:

    • TheLastMinuteGifts.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top.

    Contact Information:

    If you have any questions or concerns regarding our Refund Policy, please contact us at contact@thelastminutegifts.com.

    Thank you for choosing TheLastMinuteGifts.com!